POP Board Co Returns and Refunds
We want you to love your POP gear. If something isn't right, here is how returns work.
60-day returns
You can request a return within 60 days of delivery.
New in box
If the item is new and unopened in its original box, you pay only the return shipping cost. Once we receive the item and confirm it is new, we refund your order. Original shipping charges are non-refundable.
Used or opened items
If the item has been used or opened, a restocking fee of 15% to 35% applies. Our team sets the fee after inspecting the item. This applies to all products, including boats, docks, paddle boards and accessories.
Motors
All motor sales are final. Warranty and service for motors are provided directly by the motor manufacturer, and we are happy to point you to the right contact.
Final sale items
The following items cannot be returned:
- Motors and engines
- Sale and clearance items
- Gift cards
- Custom, special-order or personalized items
After 60 days
Returns are not accepted after 60 days from delivery. Warranty replacement is still available under our warranty policy.
Cancelled financing plans
If an order paid with a financing plan is cancelled, a 7% cancellation fee applies.
Damaged, defective or wrong items
Inspect your order as soon as it arrives. Contact us within 48 hours of delivery if anything is damaged, defective or incorrect, and include your order number and photos of the item and packaging. Late reports may be denied.
How to start a return
Email info@popboardco.com or call 888-978-1503 (Monday to Friday, 10 AM to 4 PM) with your order number, the item and the reason for the return. Please wait for return authorization and instructions before shipping anything back. Items sent without authorization may be refused and returned at your expense.
Refunds
Once your return is received and inspected, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need extra time to post the refund.
Exchanges
We do not offer direct exchanges. Return the item, then place a new order for the one you want.